How to Choose the Right Removals Company: 7 Questions to Ask

When you’re planning a move whether it’s across town or across the country, choosing the right removals company is one of the most important decisions you’ll make. A reliable team will reduce stress, protect your belongings, and help everything run smoothly on the big day. But how can you tell a trustworthy removals company from one that’s likely to cause headaches?

To help you make the right choice, we’ve put together seven key questions to ask before booking. These questions not only help protect your valuables, but they also give you insight into how a removals company operates and whether they’re the right fit for your move.

1. Are You Fully Insured?

Insurance is a must. No matter how careful a company is, unexpected things can happen during a move especially with fragile or high-value items. Make sure the removals company offers public liability insurance and goods-in-transit insurance. This protects both your belongings and your peace of mind.

At Active Moves, we’re fully insured, so your move is in safe hands from start to finish.

2. Do You Have Experience with My Type of Move?

Not all moves are the same. A one bedroom flat move will require a very different approach than a five-bedroom family home or a commercial office relocation. Ask whether the company has experience with moves like yours, especially if you have special requirements such as heavy furniture, valuable artwork, or tricky access points.

Our team has handled everything from high-rise flats in central London to large countryside properties and busy office relocations.

3. Can You Provide a Written, Itemised Quote?

Transparency is key. A professional removals company should provide a clear, written quote that outlines exactly what’s included in the service. This should cover loading, transport, unloading, packing materials (if offered), and any extras. Avoid companies that give vague or verbal-only pricing.

We offer free, no obligation quotes that are easy to understand with no hidden fees.

4. Are Your Staff Trained and Vetted?

You’re trusting a removals team with your home, your valuables, and often sentimental possessions. It’s essential that the people handling your move are experienced, respectful, and properly trained. Ask if staff are full-time employees or contractors, and whether background checks and training are part of the process.

All of our movers are fully trained, uniformed professionals friendly, trustworthy, and committed to great service.

5. What Do Your Reviews Say?

Online reviews can give you a clear idea of what to expect. Look for consistent praise for punctuality, care, professionalism, and communication. It’s also worth checking how the company responds to any negative reviews this can tell you a lot about their customer service.

We’re proud of our five-star feedback and repeat business from happy customers who recommend us to friends and family.

6. Do You Offer Packing Services and Materials?

Not everyone has the time (or desire!) to pack up their entire house. A good removals company will offer professional packing services, packing materials, and even furniture dismantling if needed. Even if you’re packing yourself, it’s handy to know whether the company can provide high-quality boxes and supplies.

We offer full and partial packing services, and supply everything from strong boxes to bubble wrap.

7. What’s Your Process on Moving Day?

The more you know about what will happen on the day, the smoother your move will go. Ask questions like:

• What time will the team arrive?

• How many movers will there be?

• Do I need to be there the whole time?

• What happens if there’s traffic or delays?

A professional company should walk you through the full process and help you feel prepared and in control.

We provide a clear moving day schedule and assign a dedicated move manager to keep everything on track.

Why Asking These Questions Matters

Moving can be one of life’s most stressful events but it doesn’t have to be. Choosing the right removals company means more than just getting your items from A to B. It’s about trust, professionalism, and feeling confident that you’re being looked after every step of the way.

By asking the questions above, you can quickly separate the experts from the amateurs and choose a team that will treat your move with care and attention.

We Tick All These Boxes and More

At Active Moves, we pride ourselves on delivering a removals experience that’s efficient, stress-free, and tailored to your needs. Whether you’re moving a small flat or a large family home, our friendly team is here to make the process as easy as possible.

Fully insured
Experienced across all move types
Packing, dismantling & reassembly available
5-star reviews from happy customers

Get in Touch Today

Ready to move? We’d love to help.
Call us or send a quick message to arrange your free, no-obligation quote.

👉 Contact Active Moves and let’s make your next move your easiest one yet.